National Recognition for Central Florida Volunteer Gwen Dougherty

Since the inception of USO Central Florida, Gwendolyn Dougherty has been a constant, acting as a USO ambassador, volunteer trainer and program lead. The staff knows they can rely on Dougherty to provide excellent customer service and support to visitors and volunteers alike. She is never smiling more than interacting with service members and their families.

Even before the USO officially opened in Central Florida, Dougherty was an active outreach volunteer. She was one of a few volunteers who attended special events in the community as a USO representative. Fast-forward four years and Dougherty is the first face people see at a welcome home greeting, someone always ready to hand a snack to a traveler and a strong advocate of programming for families. Because she is so dependable, she is tasked with not only leading the center’s programs, but planning for them as well, which can include recruiting in-kind donations, setting a budget and guiding other volunteers. There is very little Dougherty cannot do when it comes to supporting the USO.

“I continue to witness Gwen’s impact on service members and their families daily. She has a natural way with our military and their family members, and takes time to really listen to them,” said Annamae Kacsandi, USO Central Florida’s center operations supervisor. “Gwen is the ideal USO volunteer. She has experienced and truly understands the USO mission, which makes her a strong role model when training prospective and new volunteers. She always finds a way to serve our service members, putting them first. Gwen’s attitude is cheerful, upbeat and positive, and she represents the USO wonderfully in the community.”

From programming to outreach and all center activities in between, the USO can rely on Gwen Dougherty to be there, offering her signature smile and a helping hand.

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